Automotive Claims Analyst

Company Name:
CER Group NA
Automotive Claims Analyst

Our customer is the world leader in aluminum rolling, producing an estimated 19% of the world's flat-rolled aluminum products. They are the #1 rolled products producer in Europe and South America, and #2 in both North America and Asia.

This customer is the world leader in the recycling of used aluminum beverage cans. Annually, they recycle around 40 billion used beverage cans - enough to circle the earth more than 100 times.

Our customer is expanding and looking for a Claims Analyst Representative at their facility in Novi, MI. This position will be responsible for claims support activities and reporting, including the resolution of deductions and claims. This position would also have extensive interaction with technical service, account management, accounting, customer service, tollers, and customers in order to resolve complex customer claims across our automotive market.

Responsibilities: Building and sustaining a strong partnership with all stakeholders including external customers Ensure that deductions are properly analyzed and that the appropriate level of communication takes place with sales and management to determine the most efficient resolution Ensure approval based upon the required chart-of-authority in the work flow Ensure that RMA's are issued within 48-hours of receiving claim for customer Confirm credit and deductions are properly executed through SAP for claims Verify that electronic storage files are maintained and entered correctly Run periodic audits and reports on claims for accuracy and management Entry, Processing and Completion of QN's in SAP Coordinate the claims with scrap and secondary sales process for automotive Handle Proof of Delivery management in SAP for claims to ensure proper documentation is provided to customers for improved cash application Improve and streamline all related processes within department and work with dependent for input
Qualifications: Bachelor's Degree minimum in Accounting, Finance or Business related field Minimum 3-5 years of experience in Customer Service/Collection/Account Services Background in metals or manufacturing is a plus Strong computer literacy, including SAP, Excel, Word and the Internet Strong written and verbal communication skills with high degree of accuracy and attention to detail Understanding of general accounting principals Demonstrate strong skills in problem solving, decision making and multi-tasking

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